Política de envío
Pele Viva – Shipping Policy
Last Updated: May 2026
Thank you for shopping with Pele Viva. We are committed to delivering your order as quickly and safely as possible. Please review our shipping policy carefully before placing your order.
Order Processing
All orders are processed after payment is successfully confirmed.
Processing times may vary depending on:
- Product availability
- Order volume
- Holidays or promotional periods
- Supplier fulfillment timelines
Orders are generally processed within 1–5 business days before shipment.
Please note that processing times are separate from shipping times.
Shipping Locations
Pele Viva currently ships to:
- United States
- Costa Rica
- Selected international countries
Shipping availability may change without notice.
Estimated Shipping Times
United States
Estimated delivery time:
1–3 business days after shipment
Costa Rica
Estimated delivery time:
Up to 10 business days after shipment
International Orders
Estimated delivery time:
Up to 25 business days after shipment
Delivery estimates are not guaranteed and may vary based on customs processing, carrier delays, weather conditions, or high shipping demand periods.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Destination
- Package weight
- Carrier rates
- Promotions or discounts
Free shipping promotions may be offered during selected campaigns or events.
Order Tracking
Once your order has shipped, you will receive a tracking number by email.
Please allow time for tracking updates to appear after shipment confirmation.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Pele Viva is not responsible for:
- Orders shipped to incorrect addresses provided by customers
- Delays caused by address errors
- Additional shipping fees due to returned packages
If you notice an address mistake, contact us immediately before your order ships.
Lost, Stolen, or Delayed Packages
Pele Viva is not responsible for:
- Lost or stolen packages marked as delivered
- Shipping carrier delays
- Delivery issues caused by customs or local courier services
If your package is marked as delivered but cannot be located:
- Check around your delivery area
- Ask neighbors or household members
- Contact the shipping carrier
- Reach out to our support team for assistance
Some cases may require a courier investigation before a replacement or refund decision is made.
Customs, Duties & Taxes
International orders may be subject to:
- Customs fees
- Import duties
- Local taxes
These charges are determined by your country’s customs office and are the responsibility of the customer.
Pele Viva is not responsible for customs delays or additional import charges.
Split Shipments
Some orders may arrive in separate packages depending on:
- Product availability
- Supplier fulfillment locations
- Shipping carrier logistics
You may receive multiple tracking numbers for one order.
Delivery Delays
While we strive to deliver orders on time, delays may occur due to:
- Weather conditions
- Carrier service interruptions
- Customs inspections
- High-volume periods
- Force majeure events
Pele Viva is not liable for delays outside of our control.
Contact Us
If you have questions regarding your shipment or delivery, please contact Pele Viva customer support with your order number and tracking information.
Thank you for choosing Pele Viva. 💖