Terms of service

Pele Viva – Terms of Service

Last Updated: May 2026

Welcome to Pele Viva. These Terms of Service (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from Pele Viva, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. About Pele Viva

Pele Viva is a skincare brand owned by Pink Rhodon International. Our products and services are intended for personal, non-commercial use unless otherwise stated.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old, or
  • You are using the website under the supervision of a parent or legal guardian

You agree to provide accurate and complete information during checkout and account registration.

3. Products & Services

We strive to ensure all product descriptions, pricing, images, and availability are accurate. However, we do not guarantee that:

  • Product images will appear exactly the same on every device
  • Product descriptions are error-free
  • Products will always be available

Pele Viva reserves the right to:

  • Modify or discontinue products at any time
  • Limit product quantities
  • Refuse or cancel orders when necessary

4. Pricing & Payments

All prices are listed in the applicable currency displayed at checkout.

Payments must be successfully processed before orders are fulfilled.

Pele Viva reserves the right to:

  • Correct pricing errors
  • Cancel suspicious or fraudulent transactions
  • Refuse service to anyone for legitimate business reasons

5. Shipping & Delivery

Shipping times are estimates and may vary depending on location, customs, weather, and carrier delays.

Pele Viva is not responsible for:

  • Delays caused by shipping carriers
  • Lost or stolen packages marked as delivered
  • Incorrect shipping addresses entered by customers

Customers are responsible for providing accurate shipping information.

6. Returns & Refunds

By placing an order, you agree to our Return & Refund Policy.

Due to hygiene and safety reasons, opened skincare products may not be eligible for returns or refunds unless defective or damaged upon arrival.

7. Product Use & Disclaimer

Pele Viva products are intended for cosmetic and skincare purposes only.

We recommend:

  • Reviewing ingredient lists before use
  • Performing a patch test before applying products fully

Pele Viva is not responsible for:

  • Allergic reactions
  • Skin sensitivities
  • Misuse of products
  • Individual results that vary from person to person

Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

8. Intellectual Property

All content on the Pele Viva website, including:

  • Logos
  • Branding
  • Images
  • Product names
  • Graphics
  • Text
  • Designs

is the property of Pele Viva and Pink Rhodon International and may not be copied, reproduced, or used without written permission.

9. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to interfere with website security
  • Submit false information
  • Copy or misuse our content
  • Engage in fraudulent activity

Violation of these Terms may result in restricted access or cancellation of services.

10. Third-Party Services

Our website may contain links or integrations with third-party services such as:

  • Payment providers
  • Shipping carriers
  • Social media platforms

Pele Viva is not responsible for third-party websites, policies, or services.

11. Limitation of Liability

To the maximum extent permitted by law, Pele Viva and Pink Rhodon International shall not be liable for:

  • Indirect damages
  • Consequential damages
  • Lost profits
  • Data loss
  • Delays
  • Product misuse
  • Shipping issues caused by third parties

Use of our products and website is at your own discretion and risk.

12. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our services, you consent to the collection and use of information necessary for order processing, customer support, and website functionality.

13. Changes to These Terms

Pele Viva reserves the right to update or modify these Terms at any time.

Changes become effective immediately upon posting to the website.

Continued use of the website after updates means you accept the revised Terms.

14. Contact Information

For questions regarding these Terms of Service, please contact Pele Viva customer support through our official website or social media channels.

Thank you for choosing Pele Viva. 💖